Support
Get help with VetScribe
Contact Us
Questions, problems, or feedback? Email us and a human will get back to you — usually within one business day.
ellcrane@gmail.comYou can also send feedback directly from the app — tap the feedback button at the top of your Visits screen.
Common Questions
How do I record a visit?
Tap New Visit, then the record button, and conduct your consultation normally. When you stop the recording, VetScribe transcribes the conversation and generates a structured SOAP note and a client discharge summary automatically.
My note didn't generate — what do I do?
Open the visit and pull down to refresh; processing usually completes within a minute. If the visit shows an error, tap retry. Your audio is saved, so nothing is lost. Still stuck? Email us with the approximate time of the visit.
How does access work? Is there a subscription?
VetScribe is free to download, and new accounts get full access to start. Continued access is granted by the VetScribe team at no charge — there are no in-app purchases or subscriptions. If your access has lapsed, email us and we'll extend it.
How do I delete my account?
In the app: Settings → Delete Account. This permanently removes your account and all your data — visits, notes, and audio recordings. You can also do it on the web at vetscribe.app/delete-account, or email us and we'll delete it for you.
Where is my data stored, and who can see it?
Your recordings and notes are private to your account, encrypted in transit, and stored in a secure cloud database. Audio recordings are automatically deleted about 6 months after the visit. Full details are on our Privacy & Data Security page.